Easy 30-Day Returns Policy

We want you to be fully satisfied with your product. That's why returns to Power LED are easy! If you are dissatisfied with your purchase for any reason, you may return it to Power LED within 30 days of purchase date, subject to the conditions and exclusions below.

 

Eligibility Conditions

Please read conditions below. If all conditions are not met, Power LED reserves the right to refuse the return or to charge a 30% restocking fee:

- All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packaging material, manuals, and accessories.

- Power LED is not responsible for any person data or items left in returned merchandise.

- Power LED is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for monetary value of the merchandise only.

- Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

- All special ordered items and custom made items are final sales and are not eligible for returns.

- Defective items may be repaired, exchanged, or refunded at our discretion for the same model or manufacturer's equivalent model.

 

Exchanges

Please allow 3-5 business days after we've received the product for exchanges to be processed.

 

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 business days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase.